Orders

Our goal is to ship items within 24 hours of receiving your payment (excluding weekends). If you are paying by PayPal or a money order, we will ship when the payment is confirmed. If you prefer to pay by check, we retain the option of waiting until the check clears our bank. If paying by check or money order via postal mail, please contact us with the list of products you will be ordering (either via phone or via e-mail), so that we may set the item(s) aside for you. If not, you may run the risk of the item being sold before we receive your mail. Adding an item to this web site's shopping cart system only applies if you will be paying electronically (via PayPal, credit card, debit card, etc.).

We are in a remote location in the San Juan Mountains of Colorado and our experience has shown that for smaller packages USPS is the preferred carrier. Most packages are sent by Priority Mail with delivery confirmation.

Non-U.S. Orders

All prices are in U.S. Funds. Please contact us for shipping charges and applicable duties and import fees on non-U.S. orders.

Returns

We want you to be pleased with your purchases. If for any reason an item does not meet your expectations, contact us within two weeks of the purchase date for return authorization. New items should be in unused condition and in their original unopened packaging. Brass or vintage items should be undamaged and in the same condition that existed at the time of sale. The customer is responsible for return shipping. Sidetracks reserves the right to determine whether an item qualifies for a return.

Shipping Rates

Sidetracks does not charge any handling fee and our goal is to cover the actual cost of shipping with the shipping charge collected. If you need a few parts that will fit in a small box, we may be able to send the package via USPS First Class mail for significantly less that the shipping calculator estimate.

Please use the guide below as an estimate for shipping charges for the contiguous 48 states. If actual shipping cost exceeds the shipping guide amount, we will obtain your approval before shipping. These guides do not include insurance fees which may be additional. (We would like to make money on our merchandise, but not on the shipping.)

Order Total
Shipping Charge
under $10.00
$3.50
$10.00 - $99.99
$9.95
$100.00 - $199.99
$12.50
$200.00 - $299.99
$13.50
over $300.00
$14.50

Insurance

Sidetracks will insure packages valued under $250.00, if you request insurance. We strongly encourage insuring all packages valued over $250.00. We will do our best to adequately pack your merchandise to get it to you safely, but the customer assumes the risk for loss or damage if the customer chooses not to insure the package.

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